Moving FAQs – Answers You Can Trust

At Hello Moving, we strive to make your move smooth and stress-free. Here are answers to the questions we hear most from our customers.

How can I schedule or reschedule my move?
Reach out to our Customer Care team. For long-distance moves, advance notice is required to secure your spot.
How far ahead should I schedule my move or delivery?
Local moves can be scheduled online anytime. Long-distance moves require advance notice—contact Customer Care for assistance.
When should I make my reservation?
Reserve as early as possible. We can hold your booking even if you don’t have all the details yet.
How much lead time is recommended for a move?
We suggest scheduling at least one month in advance if you have specific dates and times in mind.
Are there preferred days to move?
Weekdays, especially Tuesday or Wednesday, are ideal for avoiding traffic and getting better rates.

Call us at +1 (888) 711-4778 to speak with our support team!

What is included in your moving rates?
Our prices cover movers, equipment, furniture protection, assembly/disassembly, fuel (for most areas), and basic insurance.
How do local and long-distance charges differ?
Local moves are billed by time and number of movers. Long-distance moves are based on mileage and shipment weight.
Do you charge extra for stairs or elevators?
No extra fees for local moves. Long-distance moves may include accessorial charges for obstacles.
What payment methods are accepted?
We accept Visa, MasterCard, Discover, cash, and cashier’s checks. Long-distance credit card payments carry a 3% surcharge.
When is payment due?
Full payment is required before delivery and unloading, in compliance with federal regulations.
Is tipping required? How much is customary?
Tipping is optional. A 15–20% gratuity is standard if you wish to reward your movers.
What if I need to cancel my move?
Refunds depend on the timing of your cancellation. Review our cancellation policy or call Customer Service for details.

Do you provide packing services?
Yes! We offer full or partial packing services and supply high-quality packing materials to protect your items.
Will you disassemble and reassemble my furniture?
Absolutely. This service is included at no extra charge.
Will movers place furniture and boxes where I need them?
Yes, movers will set up all items exactly as you request in your new home or office.
Can you handle antiques or valuable artwork?
Yes. Our team specializes in moving fine art, antiques, and other high-value items safely.
What is considered a commercial or office move?
We provide tailored moving solutions for offices, businesses, and other commercial facilities.

Do you offer mobile storage units?
Yes, we provide eco-friendly, mobile wooden vaults for secure storage.
How is my property stored?
Items are kept in wooden vaults or dedicated spaces depending on size and type.
Do you offer storage for businesses?
Yes! Our commercial storage solutions include warehouse space and inventory management tailored to your needs.
Can you store large items?
Absolutely. Our climate-controlled facility accommodates oversized items like furniture safely.
Is your storage secure?
Yes, our storage facility has a strong security record and has safely protected items for years.
Do you provide wardrobe boxes?
Yes, they are free for local moves. Long-distance wardrobe boxes are available for purchase.
Can I order packing supplies from Hello Moving?
Yes, contact us to arrange delivery. Timing and fees depend on distance from our warehouse.

All items are fully insured for your peace of mind.

When will the movers arrive?
Customer Service will call 48 hours before your move with a precise timeframe.
When should I expect my container?
You will receive an estimated delivery window via email or your online account the day before service.
What is a delivery window?
It’s the range of dates during which your shipment is expected to arrive, depending on move size and distance.
How many movers will handle my move?
Team sizes vary from 2 to 8 movers based on your specific needs.
What size trucks do you use?
We use 26-foot biodiesel trucks for local and long-distance moves and 18-wheeler trailers for large deliveries.
Do I need to be home during my move?
Yes, or you can designate a trusted adult with Power of Attorney.
Until what time do movers work?
Movers work until the job is complete unless restricted by building rules.
Will bad weather affect my move?
Severe weather may impact timing, but our trained team handles most conditions safely.

Are your movers background-checked?
Yes. Every team member undergoes background screening and at least 30 hours of professional training.
How much moving experience do you have?
Our team has over 10 years of experience in handling all types of moves.
Are you a broker or subcontractor-based?
No. Hello Moving employs our own team and trucks exclusively.
Are your crew members permanent employees?
Yes. Our movers are highly trained, experienced, and work exclusively for Hello Moving.
What if an item is damaged during my move?
Liability depends on the coverage you select: basic coverage or Full Value Protection.
Who do I contact after the move?
Reach out to Customer Service using the contact information provided in your moving documents.

Hello Moving is committed to providing top-quality service, support, and care throughout your move. Call us at +1 (888) 711-4778 for any questions or assistance.